Reason:
The KB default topic has been placed within a folder. Or, an instance of it exists within
a folder, before the instance at root level.
More:
At KB load, the default topic is shown in the main frame, and the hierarchy is
synchronized to it automatically. This means that the first occurrence of the default
topic in the hierarchy is highlighted. If this is within a folder, the folder is expanded
automatically.
Solution:
Always place the default topic at root level; make sure there are no other instances in
the hierarchy before it.